(frequently asked questions) Parke Hotline — how can we help?

Orders

Once your order has shipped from our warehouse, you will receive an email with tracking information. 

Unfortunately, we are unable to make any changes or cancellations once an order has been placed. We kindly ask that you double check all details before placing an order. 

Unfortunately, due to warehouse processing times, we are unable to change or edit your shipping address. We kindly ask that you double check all details before placing an order.

Preorder

We do our best to plan for demand, but sometimes we underestimate our customers’ love for our products! If an item is especially popular, we offer it for preorder to give more customers the chance to get their hands on it! Preordering allows you to place an order for a piece that will be made specifically for you, based on your order. 

By choosing preorder, you are supporting mindful production, helping us reduce waste, and ensuring you get your hands on our most in-demand pieces. 

Typically, our preorder turnaround time is 6-8 weeks, but the exact timing may vary. Please refer to the product description on the item’s page for the expected timeframe. We know that the wait can be hard, but we appreciate your patience and excitement!

All preorders are final sale. When you place an order on preorder, the item is cut and sewn specifically for you, based on your order. For this reason, it is non-refundable and non-cancellable.

If you order multiple items in a preorder, they will ship together once the preorder item is ready to ship. The ready to ship item will not ship ahead of the preorder item. We suggest placing multiple orders if you'd like to receive the ready to ship item sooner.

Shipping

Delivery times do not include weekends or holidays.

Shipping

Delivery times do not include weekends or holidays.

Cost

Lead Time

Economy Shipping
$10

Warehouse processing time: 2-3 business days

Shipping time: 2-4 business days

Express shipping
$20

Warehouse processing time: 1-2 business days

Shipping time: 1-2 business days

Express orders placed by 12:00PM EST will ship the same day. Express orders placed after 2:00PM EST or on Saturday/Sunday or holidays will ship on the following business day.
Overnight Shipping
$70

Warehouse processing time: 1 business day

Shipping time: 1 business day

Overnight orders placed by 12:00PM EST will ship the same day. Overnight orders placed after 2:00PM EST or on Saturday/Sunday or holidays will ship on the following business day.
International Shipping
$25

Warehouse processing time: 2-3 business days

Shipping time: 10-20 business days

Please note that customers are responsible for any and all customs fees that are incurred when your order arrives in your country.

If you are not happy with your order, we are glad to assist with an exchange, however, we are not able to cover the cost of international shipping for your return or your exchange.

Returns and Exchanges

We currently do not offer returns for refunds. If you are not happy with your purchase, we can assist you with an exchange or offer store credit for a future purchase. Store credit is valid from one year of issue date. 

All items must be returned new, unused and with all original packaging within 14 days of order receipt. Items must be free from signs of damage, wear, or odors. Please take care when packing up your return to be sent back to us; if a return is sent back with any signs of wear or excessive wrinkles, a $15.00 restocking fee will be charged.

Please note that we have a strict final sale policy – please refer to the list below and/or the product description for specific return policies. 

All sale items are final sale and are not eligible for returns or exchanges of any kind.

Sweatshirts, Sweats, Sweatshorts, Graphic Tees,  Fleeces, Sunglasses, Hats, Scarves, Preordered Items, Pop Up Purchases, Sale Purchases

If you would like to proceed with an exchange or store credit, simply visit our returns portal to set up your return and receive your prepaid shipping label. Please allow 3-5 business days for your return to be processed once it has been delivered to us. 

For returns, a shipping fee will be charged for the replacement item on exchanges. If you are returning an item for store credit, you will be issued a credit in the amount of your original order, minus shipping. Please note that we are not able to cover the cost of return shipping on international exchanges.

We work to provide a fair returns policy to ensure an exceptional shopping experience. However, if we observe a consistently high return rate on your account or suspect purchases are being made for resale, we reserve the right to deactivate your account. If you believe your access or order has been mistakenly restricted, please contact our Customer Service team, and we will assist in resolving the issue

Missing or Stolen Packages

By adding Route to your order, your package is insured from loss, damage, or theft. 

You can report an issue with Route through the mobile app, through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!

Care Instructions

All of our production undergoes a small-batch dye process, which inherently results in slight color variations. While we adhere to strict color standards and take every measure to ensure consistency, achieving an exact match is not always possible- which makes each piece unique! Additionally, as with most dyed garments, some fading will occur over time with wear and washing. To preserve the quality of your garment dyed items:

  • Wash separately from other clothing, particularly during first few washes
  • Use cold water and mild detergent
  • Turn items inside out before washing
  • Keep away from light-colored clothing to prevent color transfer
  • Air dry to maintain color integrity
  • Avoid bleach and spot treatments

We highly recommend dry cleaning all fleeces and knitwear due to their delicate nature and to maintain their quality and longevity.

Damages

Our products are made with premium fabrics, skilled craftsmanship, and a focus on durability, designed to last from season to season. Damages are generally defined as manufacturing defects, major stitching issues, noticeable fabric flaws, or any significant imperfections that impact the product's functionality or appearance when received. However, normal wear and tear or changes due to regular use over time are not considered damages.

You can submit a claim for a damaged item within 5 days of delivery. Please inspect your item(s) upon receipt and reach out to us right away if you notice any issues. This ensures we can address the concern quickly and provide the necessary assistance.

Unfortunately, we cannot accept merchandise that has already been washed, as washing may change the item in ways that no longer represent its original condition. We recommend inspecting all items before washing to ensure they meet your expectations.

Restocks

For access to the most up to date information regarding restocks, we recommend signing up for our email list, as well as following along on all social media platforms.

If your preferred size is out of stock, we recommend signing up for restock notifications on the product page. Once restocked, you will receive an email. 

Sizing

For all sizing questions, please refer to the size guides on each product page. 

Contact

For any questions regarding your order or customer service needs, please contact support@parkeofficial.com

We are not currently taking on new wholesale accounts. If you would like to get in touch, please reach out to wholesale@parkeofficial.com with information about your store and your resale certificate.

We are not hiring at the moment but we love getting the chance to learn about you! Should you wish to reach out, please contact careers@parkeofficial.com with your resume and a brief description of your background.