Refund policy
RETURNS
Cozies Are Always Final Sale
We want you to love what you order, so we like to be clear up front: cozies - including sweatshirts, sweats, and fleeces - are always final sale. This is noted on each product page and means they cannot be returned for a refund or store credit and cannot be exchanged.
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Return & Exchange Policy
While we do not offer refunds, we're happy to help with an exchange for a new item, or store credit (valid for one year from the issue date) on eligible items. Please reach out to our team with any questions through our Customer Support Portal.
Final Sale Items (not eligible for return, exchange, or store credit):
- Sweatshirts
- Sweats
- Fleeces
- Graphic Tees
- Sunglasses
- Preorders
- Pop-up purchases
- Sale Items
Please refer to the individual product page for any final sale notice before purchasing.
For Eligible items:
- Exchanges / Returns for store credit must be made within 14 days of delivery.
- Items must be new, unworn, unwashed, and in original packaging.
- Items with signs of wear, damage, odors, or excessive wrinkling may incur a $15 restocking fee.
- For exchanges, a shipping fee will apply for the replacement item.
- For store credit, you'll receive the item amount minus original shipping.
- For international orders, return shipping costs are the customer's responsibility.
To get started, please visit our returns portal, to set up your return and receive a prepaid label. Once we receive your return, please allow 3-5 business days for processing.