FREQUENTLY ASKED QUESTIONS 

 

I'm not sure what size to order, can you help?

Parke reworked denim runs slightly large, but mostly true to size – our favorite look is a slightly baggy pair of jeans. If you are between sizes, we recommend sizing down.

If you are not sure what size to choose, please send us an email us at support@parkeofficial.com. We would be happy to help!

 

My discount code is not working, what do I do?

We are sorry you are having trouble checking out. Please email us at support@parkeofficial.com and we will assist you!

 

What is your return policy?

We currently do not offer returns for refunds. If you are not happy with your purchase, we can assist you with an exchange or offer store credit for a future purchase. A shipping fee will be charged for the replacement item on exchanges. If you are returning an item for store credit, you will be issued a credit in the amount of your original order, minus shipping. We apologize for the inconvenience, however, we do not accept exchanges or returns on sweatshirts at this time.

All items must be returned new, unused and with all original packaging and tags attached within 14 days of order receipt. If a return is sent back without the original packaging, a $10.00 restocking fee will be charged.

Please note that we are not able to cover the cost of shipping international on international exchanges.

If you would like to proceed with an exchange or store credit, simply email us at support@parkeofficial.com and we will send you a prepaid shipping label to return your items.  

Please note, if any items are returned with makeup or visible stains, a $20.00 restocking fee will be charged. 

All pop up sales are final. 

 

International Orders

We ship internationally, however, please note that customers are responsible for any and all customs fees that are incurred when your order arrives to your country.

If you are not happy with your order, we are glad to assist with an exchange, however, we are not able to cover the cost of international shipping for your return or your exchange. 

  

Please note due to the recycled nature of our reworked denim, some of our pieces may be subject to small flaws or markings. If you are not pleased with item, we are happy to assist with an exchange.