(frequently asked questions) Parke Hotline — how can we help?
Holiday Season Policies
What are your holiday shipping timelines?
We are experiencing a higher than normal volume of orders this holiday season. Please give us grace! We ask that you allow 9-10 business days for your order to ship out, given the busy time of year. Please refer to the shipping timelines listed below.
Economy shipping: the last day for guaranteed delivery of economy shipping within the United States is December 13, 2024.
Express shipping: the last day for guaranteed delivery of express shipping is December 18, 2024.
Next day shipping: the last day for guaranteed delivery of next day shipping is December 20, 2024.
Do you offer an extended return policy for the holiday season?
Yes- we know holiday shopping requires extra flexibility, so we have extended our return window for the season! Any purchases made after November 23 are eligible for return (for exchange or store credit) until February 1. This gives you plenty of time to make sure your gifts are just right!
To be eligible for a return, items must be unworn, unwashed, and in their original condition.
Please note that all returns are subject to our standard return policy; we accept returns for store credit or exchange only. We do not offer refunds at this time.
How can I purchase gift cards?
If you are interested in purchasing a gift card, please find them available for purchase here!
Orders
What is the status of my order?
Once your order has shipped from our warehouse, you will receive an email with tracking information.
Can I change or cancel my order once it has been placed?
Unfortunately, we are unable to make any changes or cancellations once an order has been placed. We kindly ask that you double check all details before placing an order.
Can I change my shipping address once my order has been placed?
Unfortunately, due to warehouse processing times, we are unable to change or edit your shipping address. We kindly ask that you double check all details before placing an order.
Preorder
What is a preorder?
We do our best to plan for demand, but sometimes we underestimate our customers’ love for our products! If an item is especially popular, we offer it for preorder to give more customers the chance to get their hands on it! Preordering allows you to place an order for a piece that will be made specifically for you, based on your order.
By choosing preorder, you are supporting mindful production, helping us reduce waste, and ensuring you get your hands on our most in-demand pieces.
When will my preorder ship?
Typically, our preorder turnaround time is 6-8 weeks, but the exact timing may vary. Please refer to the product description on the item’s page for the expected timeframe. We know that the wait can be hard, but we appreciate your patience and excitement!
Are preorder items final sale?
All preorders are final sale. When you place an order on preorder, the item is cut and sewn specifically for you, based on your order. For this reason, it is non-refundable and non-cancellable.
If I order other items along with my preorder, when will they ship?
If you order multiple items in a preorder, they will ship together once the preorder item is ready to ship. The ready to ship item will not ship ahead of the preorder item. We suggest placing multiple orders if you'd like to receive the ready to ship item sooner.
Shipping
Delivery times do not include weekends or holidays.Shipping
Cost
Lead Time
Warehouse processing time: 2-3 business days
Shipping time: 2-4 business days
Warehouse processing time: 1-2 business days
Shipping time: 1-2 business days
Express orders placed by 12:00PM EST will ship the same day. Express orders placed after 2:00PM EST or on Saturday/Sunday or holidays will ship on the following business day.
Warehouse processing time: 1 business day
Shipping time: 1 business day
Overnight orders placed by 12:00PM EST will ship the same day. Overnight orders placed after 2:00PM EST or on Saturday/Sunday or holidays will ship on the following business day.
Warehouse processing time: 2-3 business days
Shipping time: 10-20 business days
Please note that customers are responsible for any and all customs fees that are incurred when your order arrives in your country.
If you are not happy with your order, we are glad to assist with an exchange, however, we are not able to cover the cost of international shipping for your return or your exchange.
Returns and Exchanges
What is PARKE’s return policy?
We currently do not offer returns for refunds. If you are not happy with your purchase, we can assist you with an exchange or offer store credit for a future purchase. Store credit is valid from one year of issue date.
All items must be returned new, unused and with all original packaging within 14 days of order receipt. Items must be free from signs of damage, wear, or odors. Please take care when packing up your return to be sent back to us; if a return is sent back with any signs of wear or excessive wrinkles, a $15.00 restocking fee will be charged.
Please note that we have a strict final sale policy – please refer to the list below and/or the product description for specific return policies.
Which items are considered final sale?
All sale items are final sale and are not eligible for returns or exchanges of any kind.
Sweatshirts, Sweats, Sweatshorts, Graphic Tees, Fleeces, Sunglasses, Hats, Scarves, Preordered Items, Pop Up Purchases, Sale Purchases
How can I submit a return for exchange or store credit?
If you would like to proceed with an exchange or store credit, simply visit our returns portal to set up your return and receive your prepaid shipping label. Please allow 3-5 business days for your return to be processed once it has been delivered to us.
For returns, a shipping fee will be charged for the replacement item on exchanges. If you are returning an item for store credit, you will be issued a credit in the amount of your original order, minus shipping. Please note that we are not able to cover the cost of return shipping on international exchanges.
Is there a limit on the number of returns I can make?
We work to provide a fair returns policy to ensure an exceptional shopping experience. However, if we observe a consistently high return rate on your account or suspect purchases are being made for resale, we reserve the right to deactivate your account. If you believe your access or order has been mistakenly restricted, please contact our Customer Service team, and we will assist in resolving the issue
Missing or Stolen Packages
What is Route Package Protection?
By adding Route to your order, your package is insured from loss, damage, or theft.
What should I do if my package never arrived, and I did purchase Route Package Protection?
You can report an issue with Route through the mobile app, through the email you receive from Route after placing your order, or by going to claims.route.com. Their team is ready to assist you with any questions you may have!
Damages
What constitutes damages?
Our products are made with premium fabrics, skilled craftsmanship, and a focus on durability, designed to last from season to season. Damages are generally defined as manufacturing defects, major stitching issues, noticeable fabric flaws, or any significant imperfections that impact the product's functionality or appearance when received. However, normal wear and tear or changes due to regular use over time are not considered damages.
How long do I have to file a claim for a damaged item?
You can submit a claim for a damaged item within 5 days of delivery. Please inspect your item(s) upon receipt and reach out to us right away if you notice any issues. This ensures we can address the concern quickly and provide the necessary assistance.
What if I have already washed the item?
Unfortunately, we cannot accept merchandise that has already been washed, as washing may change the item in ways that no longer represent its original condition. We recommend inspecting all items before washing to ensure they meet your expectations.
Restocks
How can I find out if/when an item is being restocked?
For access to the most up to date information regarding restocks, we recommend signing up for our email list, as well as following along on all social media platforms.
What if the size I want is out of stock?
If your preferred size is out of stock, we recommend signing up for restock notifications on the product page. Once restocked, you will receive an email.
Sizing
How do I know my size?
For all sizing questions, please refer to the size guides on each product page.
Contact
Customer service
For any questions regarding your order or customer service needs, please contact support@parkeofficial.com
Wholesale
We are not currently taking on new wholesale accounts. If you would like to get in touch, please reach out to wholesale@parkeofficial.com with information about your store and your resale certificate.
Careers
We are not hiring at the moment but we love getting the chance to learn about you! Should you wish to reach out, please contact careers@parkeofficial.com with your resume and a brief description of your background.