Frequently Asked Questions

I need help with sizing

Please refer to our size guide! 

If you are not sure what size to choose, please send us an email us at We would be happy to help!

What is your return policy?

Please refer to our returns page!

Do you ship internationally?

We ship internationally, however, please note that customers are responsible for any and all customs fees that are incurred when your order arrives to your country.

If you are not happy with your order, we are glad to assist with an exchange, however, we are not able to cover the cost of international shipping for your return or your exchange. 

If you would like to proceed with an exchange or store credit, simply visit our returns portal to arrange a return.

What is a preorder?

All items ordered on preorder are cut and sewn to order. Because of this, preorder items are final sale. Once your preorder is placed, we are unable to cancel or make changes to your order.

Preorder items are not eligible for returns or exchanges – they were made just for you, so we are not able to accept returns on them!

Please refer to the product page for more information on preorder shipping time.

Please note, if you order multiple items in a preorder, they will ship together. The ready to ship item will not ship ahead of the preorder item. We suggest placing multiple orders if you'd like to receive the ready to ship item sooner.

My package was lost, stolen, or damaged

We have partnered with Route to protect our customer's packages! We highly recommend adding Route to your order. Parke reserves the right to refuse refunds or replacements for orders placed without Route.

By selecting Green Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Green Package Protection at checkout.

If you added Route to your package and it is damaged, lost, or missing, you can report an issue with Route to receive a replacement or be refunded. This can be done through their mobile app, the email you receive from Route after placing your order, or by going to

If you did not protect your package with Route, please email us at, and we will do our best to assist. 

To learn more about what Route covers, see here.

  • Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada) and within 30 days from the last checkpoint.
  • Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 30 days to ensure it was not mis-delivered or easily found around the premises.
  • Order Issues for damaged orders must be filed within 30 days of the delivery date, and must include an image of the damaged order.